Store Policies
Terms of Service
Effective Date: 1 June 2026
By accessing and using the IPPARLS website (the “Site”) and purchasing our products, you agree to the following terms. These Terms apply to all users, including browsers, customers, and merchants.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission by us.
2. Products and Services
All products are custom‑made to order and may have slight variations in colour and texture compared to on‑screen representations. We make every effort to display accurate product information, but we do not warrant that product descriptions, images, or pricing are error‑free. We reserve the right to correct any errors and to cancel orders if necessary.
3. Orders and Pricing
All prices are listed in Singapore dollars (SGD) and include free local delivery unless otherwise stated. We reserve the right to change prices without prior notice. By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to limit quantities and to reject orders that appear to be placed by resellers or distributors.
4. Intellectual Property
All content on this Site, including logos, images, text, and design, is the property of IPPARLS and is protected by applicable copyright and trademark laws. No content may be used without our prior written consent.
5. Limitation of Liability
IPPARLS shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our products or the Site. Our liability is limited to the maximum extent permitted by Singapore law.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
7. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of the Site constitutes acceptance of those changes.
Privacy Policy
1. Information We Collect
When you place an order or enquire about our services, we may collect personal information such as your name, email address, phone number, physical address, and window measurements. This information is provided voluntarily by you during consultation, checkout, or enquiry.
2. How We Use Your Information
We use your personal data solely to process your orders, arrange deliveries, provide after‑sales support, and communicate with you about your specific enquiry. We do not sell, rent, or share your personal information with third parties except where necessary to fulfill your order (e.g., delivery partners).
3. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Cookies
Our Site may use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some features of the Site may not function properly.
5. Third‑Party Links
Our Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.
6. Contact
For any questions about this Privacy Policy, please email us at ipparls@mycorpdesk.com.
Returns & Refunds
Custom‑Made Products
All our curtains, blinds, and tracks are custom‑made to your measurements and specifications. As such, we do not accept returns or offer refunds for change of mind once the order has been confirmed and production has begun. This is in line with standard industry practice for made‑to‑measure soft furnishings.
1. Damaged or Defective Items
If your product arrives damaged or with a manufacturing defect, please notify us within 7 days of receiving your order. Send clear photos of the issue to ipparls@mycorpdesk.com. We will assess the damage and, if confirmed, offer a repair, replacement, or partial/full refund at our discretion.
2. Wrong Order Sent
If we send you an incorrect product (e.g., wrong fabric, wrong measurements) due to our error, we will replace it or issue a full refund. You must notify us within 7 days of delivery.
3. Refund Process
Approved refunds will be processed within 14 working days and credited back to the original payment method. Shipping costs are non‑refundable unless the return is due to our error.
4. How to Initiate a Return
Contact us at ipparls@mycorpdesk.com with your order number, a description of the issue, and supporting photos. We will guide you through the process.
Delivery Information
1. Delivery Area
We currently deliver to all addresses within Singapore only. International shipping is not available at this time.
2. Delivery Charges
All orders include free local delivery within Singapore. There are no hidden delivery fees.
3. Delivery Timeframe
As every product is made‑to‑order, the estimated delivery time is 2–4 weeks from the date your order is confirmed and measurements are finalised. We will communicate any delays promptly.
4. Receiving Your Order
Please inspect your package upon delivery. If there is visible damage to the external packaging, we recommend noting this with the delivery driver before accepting the parcel. For track systems and accessories, standard courier delivery applies.
5. Installation
Installation is not included in the standard delivery price, but we provide a simple installation guide with every order. Professional installation can be arranged during your consultation for an additional fee (quoted separately).
6. Contact
For delivery enquiries or to check your order status, email us at ipparls@mycorpdesk.com or call/WhatsApp +65 8716 8664.
Last updated: 1 June 2026